6. Information that is not available on TLFF public website may be made available upon request, with the exception of information covered in paragraph 5 above. The request should be directed to:
Secretariat of the Tropical Landscapes Finance Facility
Avenue 8 Tamansari Parama Tower
Jalan Kyai Haji Wahid Hasyim No. 84
+62 21 39838537 / 39838538
7. Regarding request for information that may be considered an exception under this Policy, TLFF secretariat should seek guidance from TLFF Steering Committee and legal advisors on handling of such requests.
8. All information requests should be handled promptly. TLFF will endeavour to handle all requests within thirty (30) calendar days after the acknowledgment of receipt is sent. If it is not possible to handle a request within thirty days, TLFF will inform the requestor of the reason why it needs more time and the estimated date for communicating the information concerned.
9. If a document contains both confidential information and non-confidential information, and if in TLFF’s view it is consistent with the purpose of paragraph 5 above, part of such document containing only non-confidential information may be made available to the public upon request.
10. TLFF may partially or wholly deny a request for information in accordance with the limitations set out in this Policy.